F.A.Q.

My order has been shipped but I have not received it, what can I do?

If your package has been shipped, you should have received a shipping confirmation email containing your order tracking information. We invite you to track your order using the tracking number provided in that email to see the status of your package. If your package seems stuck or if you have any other questions regarding your order, please do not hesitate to contact our customer service. We are here to help at any time and will do our best to resolve any issues you may encounter with your order.

What are the delivery times?

After your order has been validated and processed, we ship it within 24 to 48 business hours, and delivery generally takes 7 to 15 days. It may happen that there is a delivery delay; do not worry, you can always chat with us via email, the chat at the bottom right of the store, and ask your questions ;).

I do not live in France (mainland), can I receive my order?

No problem, we deliver perfectly to Europe, Canada, and the French overseas territories (DOM TOM). You can also check our delivery times on our dedicated "SHIPPING & DELIVERY" page. If your country is not in the list, contact us and we will offer you the best solution for fast delivery.

How Can I Track My Order?

Once your order has been shipped, you will receive a notification email with the order details. You can track the shipment by clicking on the link provided in the email.

Can I modify my order?

We can only modify orders that have not yet been processed for shipment. To modify your order, please contact the support team by submitting your request via the "Contact" form.

Can I cancel my order?

If you wish to cancel your order, you can send us an email or chat with us. Please note that if your order has already been processed, we will unfortunately be unable to do anything for you.